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Customer Service
Customer service is available to assist you with any of your service hookup, termination and billing questions.
Our normal work hours are 8:00am to 4:00pm Monday through Friday except on legal holidays. For emergency service
call 207-886-4449 anytime of the day or night. You may pay your
bill at the following locations:
47 Penobscot Street
Orono, ME 04473-0040
69 Main Street
Orono, ME 04473
How to Read Your Bill
Customers are billed three months in advance. There is a minimum charge of $37.00 for up to 1,200 cubic feet of water. If a customer uses more than 1,200 cubic feet of water then the additional amount is added to their next bill.
Click here to view a sample bill.
Disconnect Process
The bill goes out on the 1st of the month, and is due by the first of the next month. On the 14th, a disconnection notice is sent giving the customer 10 business days to pay. If the bill isn't paid we send out a technician to collect the bill plus a $35.00 collection trip fee. If the bill is not collected, water is shut off.
Terms and Conditions